Yes, orders are placed through the online store. No registration is required.
account, but creating one allows you to view your order history.

If you experience any technical difficulties, our customer service team can assist you with placing your order.
or guide you through the entire process, please send an email to office@equus-brand.com.

Products marked as "available" are available for order.
Products added to the cart are not reserved until the order is paid for.

If your orders haven't been shipped yet, you can combine them. To do this, please
to contact customer service.

System messages may end up in your SPAM or OFFERS folder. We recommend checking these.
folders and making sure that the email address provided is correct.

Delivery method
InPost courier
Delivery time - up to 2 business days
Orders < 300 PLN - 13.90 PLN
Orders ≥ 300 PLN - 0 PLN

InPost parcel lockers

Delivery time - up to 24 hours
Orders < 300 PLN - 15.90 PLN
Orders ≥ 300 PLN - 0 PLN

Orders up to €100 → shipping cost €10
Orders over €100 → free shipping
Delivery time:
Poland: up to 2 business days
EU countries: up to 6 business days

Yes, we ship to selected European Union countries. Available countries are shown.
when placing your order.

No, delivery costs are added at the last stage of ordering.

Available payment methods are visible during checkout. Currently, payment for
download is not available.

Yes, you can cancel your order up until it ships. To do so, please contact us.
customer service and provide the order number.

If the order has not yet been processed, it is possible to cancel a single order.
items after contacting customer service.

Customers from Poland
Returns are processed via the Convenient Returns system, available on our website.
To submit a return:

1. Go to the returns page.
2. Provide your order number and email address.
3. Select the products to be returned and confirm the request.
4. Follow the further instructions.
The process is fully automated and integrated with the store.

Customers from other European Union countries
The return is made using the return form available on the website in the DELIVERY tab.
RETURNS.
In the form, please select one of the options:
return the product at your own expense
Request for a return label (€9.90 will be deducted from your refund)
Once you submit the form, you will be provided with further instructions regarding your return.

Returns can be made within 14 days of receiving your order.

The cost of return is borne by the Buyer, unless the return label option has been selected for orders.
foreign.

Yes, you can return any number of products from one order.

Refunds will be made within 14 days of receipt and acceptance of the return.

Complaints can be submitted via email or via the contact form, providing the number
orders and description of the problem.

Complaints are reviewed within 14 days. We will notify you of the decision via email.

Depending on the situation, a refund will be made or a new product will be sent within the deadline.
14 days.